Returns, Refunds & Complaints Policy – Flower Delivery Alperton
Our Fresh Flowers Guarantee in Alperton
At Flower Delivery Alperton, we pride ourselves on providing only the freshest, handpicked flowers for the households and businesses we serve in the Alperton area. Our local team selects premium blooms each day to ensure your arrangements arrive vibrant, fragrant, and beautiful. If your expectations are not met, we are committed to putting things right with our comprehensive returns and complaints policy.
Damaged-on-Arrival Policy
Your satisfaction is our priority. On rare occasions, flowers may be damaged during transit despite our careful packaging. Should your bouquet or arrangement arrive with visible damage, please notify us within 24 hours of delivery. We may ask you for a photo of the damaged item in order to address your concern quickly and fairly. Once verified, you will be eligible for a refund or replacement, according to your preference.
Our Freshness Window
We proudly guarantee that all flowers delivered in Alperton remain fresh for at least five days from the receipt of your order, provided you follow the care instructions included. If your flowers wilt or deteriorate within this freshness window, and proper care has been taken, let us know as soon as possible. Our team will review your claim and, if verified, arrange for a replacement or offer a suitable refund.
Refund and Replacement Options
Your peace of mind is important to us. If you are not fully satisfied due to freshness issues, damage, or a mistake with your order, you can choose between these options:
- Replacement: We will promptly send you a new bouquet or arrangement matching your original selection.
- Refund: A full or partial refund will be processed back to your original payment method, depending on the extent of the issue and specific circumstances.
Please let us know your preference when you contact us. In some cases, we may request you return the original flowers for assessment, though this is not always necessary.
Complaints Procedure
We value your feedback and are dedicated to continuous improvement. If you wish to make a complaint about your flowers or overall experience with Flower Delivery Alperton, please contact our team as soon as possible with details of the issue and any supporting information (such as clear photographs). We review all complaints fairly and aim to respond within one working day. Our goal is to resolve all concerns swiftly to your satisfaction, whether through a refund, replacement, or another suitable solution.
Your Local Trusted Florist
As a trusted and established local florist in Alperton, we are honoured to serve nearby households and businesses. We understand the importance of every occasion and the expectations you have when choosing a local flower delivery service. Our commitment to quality, care, and transparency has earned us the trust of our community. If you have any queries about our returns, refunds, or complaint procedures—or anything else regarding your order—please do not hesitate to reach out. We are here to help, every step of the way.
