Welcome to Flower Delivery Alperton. We are dedicated to providing high-quality fresh flowers and floral gifts delivered throughout Alperton and the surrounding areas. These Terms & Conditions (“Terms”) set out the agreement between you (‘the customer’, ‘you’) and us (‘we’, ‘us’, ‘our’) when you place an order on our website for flower delivery services. Please read these Terms carefully before making a purchase. By placing an order with Flower Delivery Alperton, you accept and agree to these Terms in full.
These Terms apply to all orders placed by customers residing in, or ordering for delivery to, Alperton and neighbouring locations. This includes both personal and business orders for flower delivery in Alperton. These Terms do not affect your statutory rights under UK consumer law. By placing an order, you confirm that you are at least 18 years old and capable of entering into a binding contract.
Placing an order for flower delivery in Alperton with us involves the following steps:
We accept major UK debit and credit cards for payment. All transactions are processed securely using approved payment gateways. Payment must be made in full at checkout for your order to be accepted. Prices for products and delivery charges are displayed clearly on our website and are inclusive of applicable UK VAT where relevant.
If, by mistake, a product is listed at an incorrect price, we reserve the right to cancel or refuse the order. We will contact you to confirm whether you wish to proceed at the correct price or cancel the order. Full refunds will be provided in case of pricing errors acknowledged after payment, in accordance with UK e-commerce regulations.
We provide reliable flower delivery throughout Alperton and neighbouring local areas. Our standard delivery options, estimated delivery times, and service charges are set out on our website. We make every effort to deliver orders on your chosen date. However, same-day delivery, specific time slots or public holiday deliveries cannot be guaranteed unless explicitly offered.
If delivery cannot be completed due to incorrect address details, insufficient information, or recipient unavailability, we may attempt to contact you for clarification. If redelivery is required, an additional charge may apply. It is your responsibility to provide accurate delivery instructions for all orders to Alperton addresses. Please note that, due to seasonal supply and availability, we may substitute certain flowers or packaging with products of equal or greater value, ensuring overall design and presentation are maintained.
Your Right to Cancel: Under the Consumer Contracts Regulations, customers have a legal right to cancel most e-commerce goods and services within 14 days of placing an order. However, this right does not apply to perishable goods such as fresh flowers, which are exempt from the statutory cooling-off period. If you wish to cancel or amend your order, please contact us as soon as possible before your chosen delivery date. We will make every effort to accommodate changes or cancellations prior to order preparation or dispatch.
If your order has already been prepared, dispatched, or delivered, cancellation or amendment may not be possible. Refunds or changes on delivered flowers are at our discretion and may only be offered if the delivered goods are defective or not as described (see Returns and Refunds below).
Due to the perishable nature of flowers, returns are not normally accepted unless the goods are damaged, unsatisfactory, or incorrect upon delivery. If you are unsatisfied for any reason—such as the flowers not matching your order or arriving in unacceptable condition—please notify us within 24 hours of delivery. We may request photographic evidence of the issue before offering a replacement, refund, or partial refund as appropriate, subject to inspection and reasonable assessment.
Refunds will be credited to the original payment method within a reasonable timeframe, depending on the circumstances. Our commitment is to deliver fresh, high-quality flowers to every customer in Alperton and surrounding areas.
It is your responsibility to ensure that all order details, delivery instructions, and recipient information are complete and accurate. Please double-check names, addresses, postcodes, and any special notes during checkout. We cannot accept liability for failed or delayed delivery due to incorrect instructions or information provided by you.
If you place an order as a gift, it is your obligation to inform the recipient to expect a flower delivery at their Alperton address. We cannot be held responsible for any delays or non-receipt where the recipient is unavailable or unwilling to accept delivery.
We strive to ensure all advertised flowers, colours, and arrangements are available for prompt delivery in Alperton. Occasionally, certain blooms or containers may become unavailable due to seasonal changes or supply issues. In such cases, we reserve the right to substitute items with similar alternatives of equal or higher value. All substitutions are made with care to preserve the overall style and value of your original order.
If a major substitution is required, we may attempt to contact you for your approval. If we are unable to reach you, we will proceed with the substitution to avoid delivery delays.
To the full extent permitted by UK law, Flower Delivery Alperton will not be liable for:
Our liability is limited to the total value of the original order. Nothing in these Terms excludes liability for death, personal injury resulting from our negligence, or for fraud or fraudulent misrepresentation.
All content, graphics, product images, and trademarks displayed on our website are the property of Flower Delivery Alperton or their respective owners. Reproduction or use of website content for any commercial purpose without express permission is strictly prohibited.
We are committed to protecting your privacy and complying with all applicable UK data protection legislation, including the General Data Protection Regulation (GDPR). Personal information collected during the ordering process is used only to fulfil your order and handle customer service requests. Please refer to our Privacy Policy for further details on how we process and safeguard your information.
These Terms & Conditions, and all transactions carried out through our website for flower delivery in Alperton, are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these Terms will be subject to the exclusive jurisdiction of the courts of England and Wales.
We reserve the right to update or modify these Terms at any time. Changes take effect from the date of publication on our website. It is your responsibility to review these Terms before placing each new order. Continuing to use our online ordering service after any amendments signifies your acceptance of the revised Terms.
If any provision of these Terms is found unlawful or unenforceable by a competent authority, the remaining provisions remain valid and effective. Our failure to enforce any provision at any time does not constitute a waiver of such provision or rights.
If you have any questions relating to these Terms & Conditions for online flower delivery in Alperton, or require assistance with your order, please contact us using the details on our website. We aim to answer all queries quickly and professionally.
Note: These Terms & Conditions apply to all Flower Delivery Alperton customers, including those in Alperton and surrounding areas.
Thank you for choosing Flower Delivery Alperton for your online flower delivery needs.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Alperton, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Alperton.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
